How emergency dispatch works
Three steps from machine-down to part-on-its-way. You don't need a part number — just a photo.
Send us the part
Snap a photo of the nameplate, broken part or assembly — or just tell us what it is. No part number needed.
Our engineers identify it
Real engineers — not a call centre — work out exactly what you need from your photos and description.
Quote back fast, dispatch same/next day
You get a price quickly and we dispatch from our 17,000+ stocked lines the same or next working day.
When the line stops, we move
Bingham Rail — Rexnord Coupling Element
The problem: A failed Rexnord drive coupling element halted a critical conveyor line during a night shift with no spare on site.
How we helped: Our engineers identified the exact Rexnord element from a phone photo of the nameplate, located a compatible unit in stock, and dispatched it for next-morning delivery.
Result: Line back up before the day shift started — under 14 hours from first call to fitted part.
Wightlink — Split Plummer Block Bearing
The problem: A split bearing in a marine handling system failed with no OEM part number available and the manufacturer documentation lost.
How we helped: From a photo of the housing and a dimension check over the phone, our team cross-referenced to an equivalent split plummer block unit in stock.
Result: Replacement dispatched same day, fitted that evening — vessel handling back online without missing a sailing.
These are real enquiry examples — replace with full verified case studies anytime via the Case Studies admin.
Don't wait — every minute down costs money
Call our engineers now or send a photo of the broken part. We'll have an answer back to you fast.